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Terms and Conditions of Use Agreement

1. Acceptance of Agreement.

You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement ("Agreement") with respect to our site (the "Site"). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by Evolve Products Ltd at any time and from time to time without specific notice to you.

2. Copyright
The content, organisation, graphics, design, compilation, and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section 4, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.
3. Fraud
Please note that your rights to use our products can be cancelled without notice if it is determined that false or misleading information has been provided, the Terms and Conditions of use have been violated, or other abuses have occurred as determined by “Evolve Products Ltd” in its sole discretion.
4. Limited Right to Use
The viewing, printing or downloading of any content, graphic, form or document from this Site grants you only a nonexclusive license for use solely by you for your own personal use and not for copying, altering, resold or transferred. No part of any content, form or document may be reproduced in any form other than for your personal use (but not for resale or redistribution). Graphics, logos, web designs, cart and information on any product for sale on this site can be used for as long as you want for personal use only with the express permission of "Evolve Products Ltd".
5. Updating
We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site, including this Agreement, without further notice to users of the Site.
6. Indemnification
You agree to indemnify, defend and hold us and our partners, attorneys, staff and affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of the Site.
7. Non-transferable
Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable and may only be used by you.
8. Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them.
9. Description of Goods
Some products we sell are of a mechanical or electrical nature and it is not practical to publish detailed specifications of every product. However all electrical products on this site are for use in the UK . Full detailed specifications are available from the manufacturer's brochures and websites. All images, descriptions, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods.
10. Deliveries
All UK deliveries for products on the Site are free and will not incur any additional costs. Where non-faulty goods are being returned to us this charge is not included in the cost. Once goods have arrived to your door you will be responsible for them. We will only deliver goods to the address on the order. On acceptance of your delivery, if you are unable to check the contents of the package the delivery note should be signed unchecked. We cannot re-deliver without a signature on the first delivery. Any transit damage to the goods, shortages or in-correct goods supplied, if practical we ask customers to write this on the delivery consignment note at the time of delivery. All electrical items are delivered via a 48 hour courier service, Monday to Friday and will arrive approximately 2 - 5 days after you place your order, unless otherwise stated. International orders will arrive approximately 5-10 working days from order. We are not responsible for Customs Charges (if any) for international buyers.
11. Links to Other Web Sites
Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable and may only be used by you.
12. Payments
On your order the exact billing address and telephone number must be the same as your bank has on file for you to minimise an order being rejected. We may also ask you for further identification, a utility bill, bank statement, credit card statement etc. We accept most major credit and debit cards including Visa, MasterCard, Switch and American Express. Incorrect information may cause a delay in processing your order or we may have to cancel the transaction and we may ask you to repeat your purchase through the website. Your order will only be processed once authorisation of your payment card has been properly received. We cannot dispatch the goods until payment has been cleared which can take up to 10 working days.
13. Cancellations and Returning Goods
To help in the return of goods, it is advised the original packaging is retained. The returned goods must be unused and 'as new' with their original box and packaging including all manuals (please do not write on any branded packaging or otherwise mark manuals) and/or supplied accessories. We reserve the right to apply handling charges for returned items under some circumstances as outlined:-The goods received back are 'as new' but incomplete; i.e, missing packaging and/or components. If you are not totally satisfied with your purchase, you have the right to return it within 14 days after receiving the item. It is the customer's responsibility to take reasonable care of the goods. If you are unsure about fitting a spare part, please instruct a professional. On receipt of the goods, the goods will be fully inspected and if it is apparent that reasonable care has not been taken, we reserve the right to levy a surcharge from the original purchase price if the item/s are not in the original condition. In the event of any components, accessories or instructions are missing or damaged, the company also reserves the right to charge for replacement items. Please note: for the return of incorrect items, £4.99 will be deducted from any refund applicable. Items cannot be returned outside of the initial 14 days, if, they are not faulty,  not unused, not in perfect condition and not with their undamaged original packaging.
14. Privacy Policy
By using the Vacuum Genie Website, products or services you have to provide us with personal information about yourself, such as your name, email address, home address and telephone numbers and (“personal information”). You are entitled to ask for a copy of any personal information we have at any time or ask us to delete all or any records we hold of yours by writing to us on the “Contact Us” page below or via customerservices@vacuumgenie.co.uk. We are fully committed to protecting your privacy, and will only use your personal information in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. We will not charge you an administrative fee for preparing any information. You are also entitled to ask us to correct or update your personal information in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. Full details are here: Privacy Policy.