Security Details

At Vacuum Genie, we know that your identity is your most valuable asset and we protect it as such. We employ the best available security technology to keep you safe.

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Opayo - Secure Shopping Guaranteed
We never share your payment data with any third parties. Your data is used for one thing only: processing your order. All transactions on this website are processed using Opayo's secure payment gateway.

Opayo - A Reputation You Can Trust
It is important to note that once your card is Authorised, in some cases you can still make valid chargebacks. We make sure, we have done everything to ensure that we have carried out all the necessary checks to minimise the risk that a transaction is fraudulent. Opayo provides several tools to help us do this in the fight against fraud. These tools are set at a high threshold and as such, some legitimate transactions can be declined. To avoid this, you should take care to enter each digit as it appears on your banking details.

Opayo - Safe Payment with 128-Bit SSL Encryption
All transaction information passed between this site and Opayo’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages are sent to our servers from Opayo. These are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Opayo’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Opayo -  Encryption and Data Storage
Once on Opayo systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper-proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data held by Opayo is extremely secure and Opayo is regularly audited by the banks and banking authorities to ensure it remains so.

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Paypal - Incorporated
If you would like to process your payment using Paypal you can. The PayPal gateway is incorporated within our Opayo setup. Paypal has learned a thing or two about keeping your information safer. Whether you’re buying, or transferring money, you get an extra layer of security when you use PayPal. That’s because all your financial information (like your bank account details and your credit card number) is securely stored and encrypted on their servers. So you don’t need to share your financial information with us and expose your details online or in public.

Paypal - Security Specialists
Your transactions are monitored 24 hours a day, seven days a week, by a dedicated team of security specialists whose sole purpose is to identify suspicious activity and help protect you from fraudulent transactions. If a transaction doesn’t go as planned, or you’re worried about anything at all, like fraud or phishing, it’s easy for you to report issues and get help. On top of all this, Paypal provides additional protection on your eligible purchases and sales through our Buyer Protection and Seller Protection policies..

If you ever experience problems with your order on the Vacuum Genie website, you're always welcome to contact our customer service department using the online contact form, or by telephone at 0845 528 0299 (available Mondays through Friday from 9:00 am to 5:00 pm).

To learn even more about our policies regarding data security, you can also read our privacy policy.